People, Places & Processes – How Technology Bridges the Experience Gap

November 3, 2021 by David Xides
Read in 8 Minutes

The biggest challenge facing large corporations and the return to work is addressing the current workplace landscape where workers and teams are spread out, information is siloed, and communication systems are disconnected. 

Experiences are fractured. 

People, machines, devices, and physical spaces are part of an emerging, smart workplace network necessary for a successful return to work strategy and digital transformation story. 

A front-end mobile app is the only technology offering clear, two-way communication between employees, other systems, and a network of connected devices for an extremely agile workforce. 

Leading companies are turning to workplace experience apps to support their return-to-work goals and re-envision CRE.

Key considerations include: 

  • Foundational elements required for supporting a hybrid work model 
  • Connected workplace opportunities for employees 
  • Demonstrating key office app value propositions to different end users, groups, and stakeholders 

Smart office apps aid in bridging the experience gap of a hybrid workplace model by streamlining multiple use cases into one digital front door to the workplace and similar types of operational venues. Technology and office apps combine to provide a single, comprehensive workplace platform.

Emerging technology is offering capabilities that can enhance user experience and provide more immersive experiences to help navigate this changing and dynamic type of environment that will dominate the workplace in 2022. 

Here are the top capabilities offered:

  • Desk and room scheduling tools with occupancy insights to manage the influx of employees, tenants, vendors, and visitors
  • Touchless environments and interactions across physical spaces to reduce contact and promote healthy spaces
  • Peer-to-peer contact tracing as a safeguard for the most extreme cases and threats
  • Work-from-home tips for sustained employee wellness
  • Indoor intelligence to give contextual pathways and actionable insights to end-users on how to travel across crowded spaces, find new places, and effortlessly get to where they need to go

The new workplace will help influence behavior, empower employees to make informed decisions, and connect a distributed workforce during a critical time of transformation

Building the Bridge 

Building the bridge

Now for the important question. How can you “bridge experiences” and what does it mean for your employees and tenants?  

Here are four key ways a smart office app for your employees can bridge the workplace experience for your people: 

1. Targeted Communication  

Notify your internal, national or global teams instantly and easily through an employee smart app. Narrow or expand your targeting to your exact specification and go beyond a simple text message – offer polls, surveys and give employees to respond back to you, immediately. 

2. All Apps with One SSO

Eliminate the need for your employees to download multiple apps on their phone to access work-adjacent applications. Through an employee smart app, they can use Single Sign-On to access everything they need in a familiar interface, including directories, meeting links, and room booking / desk booking. 

3. Seamless Virtual Events

One of the biggest hassles of attending a virtual event is trying to figure out the application it’s hosted on. With an employee smart app, employees can access and view all your live corporate events in one pre-existing portal. Moreover, if anyone misses it, you can let it be viewable on-demand, without having to loop in yet another app.

4. Flexibility On-Demand

With a dynamic employee smart app, employees can begin booking the desks, amenities and services they need when they’re on-site or off-site, instantly. There is immediate accessibility to the resources you provide to your employees, no matter where they are. This flexibility will help your employees to plan productive days with their peers when they’re in the office and maximize usage of your facilities, post-pandemic. 

We’ll close with this: 94% of businesses with 100 or more employees believe that remote work actually increases productivity. Innovation and adaptability are at the core of the teams that do succeed, and both freedom and flexibility tie into that. With the technology offered by a smart app that’s tailored to your employees, you can give them the tools to create the workplace that works best for them. 

Curious about smart office apps for employees? Watch our webinar with One Workplace, where they explain how their smart office app significantly boosted employee engagement and retention.

David Xides is an Enterprise Account Executive based in New York with a wide range of experience delivering enterprise solutions and expertise in corporate indoor intelligence technology.