September 24, 2015

Transitioning to the Digital Workplace

8 minute read

 

 

Digital Workplace

Built on a culture of collaboration and agility, digital workplaces are quickly becoming the new norm for competitive companies. Regardless of the industry they conduct their business in, companies are evolving towards a technology-centric business model.

Business leaders are starting to realize that if they want to remain relevant, they need to embrace the social networking revolution led by cloud computing, mobile data and location-aware technologies. But how should they make this transition as smooth and as efficient as possible?

Defining what a “digital workplace” means for your business is an essential first step. How will it support your business goals and what does it entail on an organizational level? If you want to deliver a stellar customer experience, and you should, you need the digital backend to support employee processes and business operations. 

There are two key components to be considered in moving towards the digital workplace -  behavioral and technological. Before you deploy technology solutions, you need to build a business case around this transition and figure out what it will mean from a behavioral point of view. A digital workplace is aimed at optimizing and improving workflows so that collaboration and agility are the two main driving forces behind these workflows.

In this new annual report, Jane McConnell, Strategic Advisor and Researcher on the digital workplace, goes into an in-depth analysis of the ecosystem of technology, people and organizational processes that comprise a company's digital maturity. What she found is that creating a digital working environment humanizes and energizes organizations by making work personal. In fact, “finding people who know” is becoming much more relevant than “finding the information I need”. This behavioral component is key in designing an effective transition plan towards the digital workplace,

Another behavioral focus area should be employee engagement and how best to nurture the human capabilities within your company. Today’s employees are driven by a pursuit of meaning in the workplace, a predilection for digital solutions, as well as a desire to make the most out of their time and be productive. In order to engage these employees and create a truly digital workplace for them, companies should invest in:

  • enabling new ways of communicating at work
  • enhancing agility and collaboration
  • improving knowledge and learning
  • improving productivity

 When it comes to the technological component of this transition, your goal should be to converge people, objects and business goals in an integrated digital network.If you look at the the shift to mobility and analytics-driven experiences, you’ll notice that having your company’s software and applications accessed seamlessly outside of a physical office location is already a common practice.Tools that prioritize company email or that use artificial intelligence to suggest the best products for your customers are also a standard in the digital workplace.Furthermore, the ability to use the digital channels, apps, and devices of preference to communicate and officially conduct work is a must.

Integrating digital wayfinding applications with Integrated Workplace Management Systems (IWMS), scheduling applications, providing indoor navigation and directory services are becoming commonplace. Over the past decade, advances in location aware technologies, the Internet of Things (IoT) and enterprise wayfinding are helping optimize the interaction between people and resources in a corporate environment. Every layer of this technology has to be integrated in a way that allows you full control and enhanced data security. 

Enterprise wayfinding software brings together cloud computing, collaboration, security, identity, data processing, analytics and mobility to support your business goals and help you create a truly digital workplace. Using an integrated wayfinding system, you can collect data from business operations, social networks, mobile and IoT and use them to improve a business workflows that deliver essential company goals, such as increasing customer satisfaction and improving efficiencies.

Take for example the ability to schedule meetings based on location and proximity, rather than on time constraints. A proximity based approach will allow employees to get time back, avoiding back-to-back meetings, meeting delays and travel time between meetings – usually not included in time-based calendaring tools.

Other innovative ideas may be to guide employees along a different path to a meeting, based on criteria they set in the application. The same way you set the navigation system in your car to avoid toll-roads, a development manager may set his application to avoid the quality assurance area on the way to a meeting because he wants to avoid being held up with questions on the way to or from the meeting.  

Gartner’s 2015 CIO Survey shows that many organizations are well on their way to transitioning from the era of IT industrialization to the digital economy, but there’s still a long way to go. In order for them to fully embrace both the digital workplace, Gartner recommends three key steps.

At Jibestream we’re passionate about innovation and technology, and we’re passionate about helping companies create intelligent work environments, empowering employees and enabling better data-driven decisions.

 

 

 

 

Author

Chris Wiegand

With a track record of success in both business growth and business transformation, Chris Wiegand has dedicated his career to discovering and creating business opportunities that address real-world needs. In 2009, Chris co-founded indoor mapping company Jibestream, and led its incredible growth from an idea to a globally recognized leader in the indoor mapping space. Chris joined the Inpixon team in 2019 with Inpixon’s acquisition of Jibestream, where he continues to be a leading voice in the indoor intelligence space, driving success for the company’s indoor intelligence solutions.

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