Why Healthcare Companies Are Using Inpixon for Workplace Management

December 1, 2020 by Andrea Williams
Read in 8 Minutes

While earlier this year, many industries were shut down completely and others operating at minimal capacities and/or remotely - the world of healthcare tirelessly tread on. Hospitals, healthcare, pharmaceuticals, and biotech companies maintained operations and continued to innovate through challenging times to deliver care, services, medicine, equipment, and hope. 

The healthcare sector accounts for 18% of the gross domestic product (GDP), and growing, making it one of the largest and most complex in the U.S. economy.

Now, as we continue our reduced staffing and hybrid work models, healthcare companies (and others) are seeing the immediate and true value of a workplace engagement solution. Employees are facing job burnout, working long hours and juggling the uncertainties of work, life, and everything in between. As a means of reigniting employee engagement and connecting workers back to the office, smart campus tools are bridging the gap between people, work environments, job satisfaction, and the work itself.

Digital Transformation In the Workplace  

Digital transformation in this space can be the most important change executives and leaders can have in the near and long term. Digital investment in more contextually-aware, and connected experiences require support from leadership, allocation of resources, documenting expectations, and communicating benefits/value propositions for stakeholders and employees. It's best to engage sponsors at every level of the organization to help reinforce the change journey.

"I think one very telling thing about The CXApp and why new customers in healthcare are selecting us for their workplace needs is we're for real and growing at a rapid pace. We have the most comprehensive solution available. We've built a platform that solves for multiple use cases in one employee engagement app that addresses the challenges brought on by the pandemic and aids in the effort to get workers back in their seats safely." Leon Papkoff, Founder and Chief Strategist @ The CXApp

Clinical and non-clinical workers will reap immediate benefits from technology that makes managing day-to-day work schedules easier and operating with the work environment, smarter, faster, safer, and better connected. We all need the ability to move about our workdays effortlessly and with agility - so we need tools that can support our on-the-go nature in a fast-paced environment. 

This gives IT pros and operations teams immense responsibility to deliver flexible and secure workplace solutions. The opportunity has arrived - to adopt a platform that streamlines their most-used workplace tools into one control center.

Smart Campus App Value Propositions

Ideally, healthcare companies should be the most equipped to understand and execute current infection prevention and control practices. But even when there's no immediate threat, there are other ways to help bring employees back to the workplace safely and securely while also at least maintaining employee satisfaction levels.

  • Open integrations with existing workplace technology. The goal for many organizations, is to create a one hub/mobile command center. This requires streamlining the tech stack and looking for open partner ecosystems that can pull in data from multiple sources and combine different use cases in one app.
  • New, purpose-built features designed to keep employees informed and safe. In business and in the workplace, it's important to constantly evaluate emerging technologies and refine your product offering to meet not only the most common but even the most niche user needs. Features that support back to work timelines and safe office reentry are key (think contactless interactions, remote access, wayfinding, sensor-based automation, etc.)
  • Looks good and works well. Yes, these are table stakes, but we're still seeing is providers coming to the table with capability lists that aren't built or sometimes even fully defined. This creates a serious gap in the workplace space between what is available and ready now vs. what is on the horizon. What's over the horizon may be good and well if you have time and budget to wait for something to be built, but companies need tools now! Employees need access now. Technology needs to be deployed now - and an easy user interface surely helps. The easier it is to onboard employees, get them using an app, the easier it will be to maintain and deliver value in the long run. 
  • Contact tracing and social distancing alerts. Of all industries, healthcare is rightly sensitive to setting and following prescribed health and wellness protocols. The role of contact tracing in the workplace is to notify employees that may have come in contact with a person (or a physical space) that has a reported infection and also deploy areas that require sanitization. Additionally, peer-to-peer social distancing alerts serve as a preventative measure to gauge employee proximities and notify them when physical distancing guidelines are not met in real-time. These complimentary technologies are important for employee safety and adherence to governmental guidelines.
  • Location awareness and asset tracking. Think about what healthcare companies are responsible for... important life saving medicine, equipment, and patient care. Many healthcare organizations are worldwide and essential, frontline workers need access to tools and sensitive equipment across a global workforce. They need to be able to deploy, track, and locate this 'life saving stuff' 24 hours a day, 7 days a week, all year long. Rapid deployment, scalability, and location intelligence are critical.
  • Built-in desk booking. Desk scheduling software is the #1 asked for technology from enterprise companies. It's important for large organizations to re-open the workplace for collaborative efforts, ongoing employee enrichment, and productive on-site work. Though that has to be carefully balanced with bringing employees back in shifts, phases, and at reduced capacities. This creates complex reentry requirements. Who can sit where and when - is simplified with native desk booking capabilities where employees can easily reserve a workstation, a conference room, or an office when they are on-site and even when they are at-home planning their work week in advance. This provides offices and employees greater flexibility in the workplace - a major trend for the future of work.

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Powering Healthcare Workers On the Go

Workplace culture plays a pivotal role in driving the employee experience narrative, and culture can be shaped through people and technology. It's important for healthcare companies (and any organization) to cultivate a digitally connected experience with elevated communications and awareness across the company.

Studies indicate positive employee experience leads to positive customer experience - so let's make sure positive employee experience also leads to better patient care and innovation in healthcare/services.

Our frontline companies and frontline workers are doing their best to provide ongoing services and care programs for the good of humanity - so it's up to us to provide ongoing services and employee care programs for the good of the workforce.

That is why healthcare companies see the value in simplifying their technology stack, taking advantage of software integrations, and scaling a global workplace solution across their entire organization and multiple locations.

Andrea is the Director of Marketing. She is passionate about hand-crafted brand messaging, marketing, and product stories at the intersection of market trends, development, and go-to-market strategies.