CASE STUDY
See how Palo Alto Networks streamlined their technology stack with Inpixon’s workplace experience platform
Enterprise business apps have been on the rise for years. Unique and niche offerings continue to infiltrate an already cluttered market and every time you ask an employee to download a new app to ‘help them get more work done’ or ‘be more efficient’, you’re met with resistance.
Productivity and efficiency are certainly goldmine keywords for employees. However, if you’re offering a unique app for every business service you offer or asking your employees to use an app for one service while directing them to an online portal or intranet for other workplace needs, then you’re missing the point. Productivity and efficiency only come when things are streamlined.
Now, more than ever, employees need easy access to workplace tools. With employees bouncing between headquarters, home, and other types of remote office settings, the reliance on mobile-first experiences becomes exacerbated. The concept of an enterprise app is perfect for our new hybrid work models, just as long as it’s the right fit and can fulfill both common denominator and niche use cases.
The IT team at Palo Alto Networks, well ahead of the pivot to hybrid work, saw the need to streamline their technology stack and simplify how many apps and tools they were requesting the workforce to access. Moreover, Palo Alto Networks wanted to use an IoT device to create more interactive on-site experiences for employees leveraging indoor data.
When things in the workplace became smarter and better connected, Palo Alto Networks was able to deliver a unique experience to employees at their Santa Clara headquarters that was the beginning of a more immersive journey for the workplace.
Palo Alto Networks had too many tools to maintain. IT departments and service desks are often overwhelmed by new workplace apps from vendors and service providers they are responsible for maintaining and supporting. Palo Alto Network’s primary goal was to find ways to make it easier for employees to engage with existing and new software while lessening the maintenance load across the organization.
Palo Alto Networks had a capable beacon networking system, Aruba Meridian, already in place to create smart, contextual use cases across their campus, but did not have a successful deployment method in place to harness the power of indoor navigation and proximity awareness for their employees.
The company’s growth and employee onboarding became unmanageable. Often hiring new employees every other week required time and resources to introduce team members to workplace tools and created an organizational backlog.
The IT department role in incorporating and adopting innovative technologies across the workplace stack while supporting and maintaining existing applications mitigated innovation and posed a bottleneck for future advancement.
Palo Alto Networks took an integrated approach at adopting a workplace platform by streamlining their most used workplace tools into one control center: Palo Alto Networks Connected.
Using the app, they were able to optimize their IT workflows and deploy a cohesive technology stack for employees across their Santa Clara, CA company headquarters.
Stay in the know about changes to upcoming meetings with in-app meeting reminders.
Access turn-by turn directions to your reserved conference room via an interactive live map.
Get fueled throughout the day by utilizing the on-demand food-ordering feature.
Take advantage of software integrations
Create powerful use cases for location services
Include IoT devices
Simplify the technology stack
Reduce IT overhead
Scale across global enterprise
Palo Alto Networks took an integrated approach at adopting a workplace platform by streamlining their most used workplace tools into one control center: Palo Alto Networks Connected.
Using the app, they were able to optimize their IT workflows and deploy a cohesive technology stack for employees across their Santa Clara, CA company headquarters.
When choosing a mobile app provider, Palo Alto Networks wanted to ensure that the app would really serve as one system. Having already been integrated with Aruba Meridian products, the process of selecting Inpixon’s workplace experience app was a logical decision.
The CXApp (now an Inpixon company) had showcased proven success with the Palo Alto Networks Executive Briefing Program combining the power of mobile with Aruba Meridian technologies for smart, in-person experience for strategic customer meetings. This proved the perfect foundation incorporating the methodologies of mobile-first experiences into a smart campus app for employees, partners, customers and other stakeholders.
Palo Alto Networks started out trying other white-label office or workplace apps. Their primary use cases as finding a solution that could integrate their location services network and build upon experiential on-site use cases for employees. However, after working with The CXApp team to rollout a workplace experience program, Palo Alto Networks began to see greater possibilities for their entire campus beyond what location services alone could provide.
Palo Alto Networks shifted their focus to creating a great mobile app experience that fits the need of every type of employee working on-site, transitioning between buildings and meetings, and even working remotely. Building to building wayfinding, transparent campus information, streamlined workflows, and location-aware notifications were preliminary use cases that helped build the foundation for their new Palo Alto Networks Connected app!
The over 630,000 square foot campus became user-friendly, with interactive maps and searchable directories. In the world of BYOD, everything was considered an access point for the overall experience Palo Alto Networks was carefully crafting.