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The CX Live! Podcast

We're unfiltered. We're authentic. We're having a conversation.



The CX Live! Podcast is an interview-style show dedicated to helping briefing and meeting professionals elevate customer experience using new tools, methods and perspectives.

Each episode is an exploration of trends and real-world applications impacting the briefing and meeting industry with innovative thought-leaders from top companies. Get insider tips and tricks on how to tackle day-to-day challenges and incorporate CX (customer experience) strategies into every aspect of your program.

Episode Guide

Episode 57
In our first episode of 2023, John Heiman, Consultant with EBP Consulting, shares how to capture meaningful data to demonstrate the briefing program’s ROI. With a focus on effectiveness and efficiency, he highlights the importance of having a..
Episode 56
In this episode, Elizabeth Simpson, President of ABPM, and Candie Hurley, Coach/Trainer/Consultant at, share key insights from our 2022 episodes dedicated to the main categories of the ABPM’s Characteristics of World Class..
Episode 55
In this episode, Emily Kester, Creative Director and Marshall Thompson, Director of Strategic Growth, both of Hyperquake, share how to build stories that are rooted in truth, making people connect emotionally and inspiring them to take action.     
Episode 54
In this episode, Sid van Wijk, Executive Briefing Center Lead at Miro in Amsterdam shares the journey he and his team are on to reimagine how briefing experiences can be more collaborative including a new approach to the briefing planning process..
Episode 53
In this episode, Jennifer Anthony, BSc (Hons) Therapeutic Radiography and Customer Engagement Manager at Elekta explores how many professionals find success in the briefing industry by connecting their previous technical background to interactions..
Episode 52
In this episode, George Astacio Jr., Sales Manager of Client Experiences at Jupiter Systems explores how audio visual (AV) technology can elevate the customer experience and increase engagement at Briefing and Experience Centers.
Episode 51
In this episode, Darby Mason-Werner, host of the CX Live! Podcast, celebrates episode 50 with a bonus episode, providing exciting new updates on the podcast and inviting guests to share best practices they’ve learned from the podcast over the years.
Episode 50
In this episode, Laurent Picot, Director of EMEA Innovation Centers at Salesforce discusses how to manage regional briefing centers while staying consistent with the goals of a global briefing program.
Episode 49
In this episode, John Panek, Senior Manager of Zebra Technologies’ North American Executive Briefing Program & Experience Centers explores the idea of promoting the value of executive briefing programs within the organization, and the opportunities..
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About Your Host



Darby Mason-Werner

Senior Director, Events and CX Briefings

Darby has 20+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.