CX Live! Ep14: The Critical Skill of Listening w/ Kelly Reeves

Podcast Length: 28 Minutes

In this episode, Kelly Reeves provides valuable information on the power of listening and addresses the most effective listening habits that make an important difference in our day to day business lives and executive briefing programs where we can be more focused, present, and effective with others.

Highlights:

  • Listening is one way we can make briefings as valuable as possible during these unconventional times

  • A look at the science of listening (neuroscience)

  • How you can give people skills they can use every day

  • Why we are hardwired to be distracted

  • Defining the 4 Categories of Listening: connective, reflective, analytical, and conceptual

  • Examples of different types of customers/team members and how they distribute and receive information

  • How to use this information pre-briefing for communications, building agendas, and inviting guests

  • Unwrapping listening intelligence in your personal and professional lives

  • Implementing ‘Spa Timing’ into your daily routines (do it!)

*Also - a new course offering: The Listening Edge with a 10 question assessment offering a multi-page profile on your own listening skills so you can improve and be more present.

Podcast Transcript

Episode 43: How Multi-Center Programs Achieve World Class – Part I w/ Ellen Barnes Pfiffner

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

Guest Info

Kelly Reeves

Vice President, Global Training Services,

Kelly partners closely with Mandel’s executive leaders in the management and development of the global training services group. Their outstanding team of trainers and coaches reside in Asia, Australia, Europe, India and North America. She has a background in technical sales, sales management and channel management, prior to finding her passion as a communications trainer and coach.