CX Live! Ep15:Humanistic Design w/ Roseanne Bell

Podcast Length: 37 Minutes

In this episode, Roseanne Bell discusses the purpose of humanistic design in customer experience programs and the power of creating a comfortable environment for in-person and virtual engagements to support business goals, create long lasting relationships and build trust.

Episode highlights:

  • How design plays into customer-facing spaces

  • Why the customer experience journey and physical environment need to be designed at the same time

  • Getting the right people on the team from the beginning

  • Think backwards, sideways, and upside down

  • Exploring color, light, volume, layout, and physical comfort in your spaces

  • Incorporating elements of nature into the design

  • What to do with virtual engagements - mirror real life as much as possible

  • Ideas to replicate movement around your center as if you were really there

  • Using robots that are more refined and manageable than before

  • The top 3 things to focus on when designing your center’s experience

  • When and how to do value engineering 

  • Do yourself a favor now - make friends and grease the wheels!

Subscribe or listen below!

Podcast Transcript

Episode 43: How Multi-Center Programs Achieve World Class – Part I w/ Ellen Barnes Pfiffner

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

Guest Info

Roseanne Bell

I am president of Bellwether Design LLC. For many years, we have been involved in all types of interior architecture and design. We specialize in high-tech corporate environments such as Executive Briefing Centers, Customer Experience Centers, Innovation Centers, and other customer-facing spaces. In addition, we design NOCs, EOCs, and Command & Control Centers.