CX Live! Ep16: Partnering with Key Stakeholders w/ Paola Angeleri

Podcast Length: 52 Minutes

Live! Ep16: Partnering with Key Stakeholders w/ Paola Angeleri 

In this episode, Paola Angeleri provides a deep dive on forging strong relationships with internal teams to create better touchpoints for the customer journey and instilling briefing teams with a culture of learning to deliver impactful experiences and virtual briefings. We cannot do it alone!

Episode highlights:

  • Consider the briefing center ‘a stage’

  • Relationship building is an investment - and it takes time

  • Tips for identifying which teams to collaborate with

  • Relationships evolve - revisit stakeholder relationships and adapt accordingly

  • Considerations for leveraging unique ‘tour guides’ that can contribute to the process from other parts of the business

  • Be ready to take input, and really listen

  • Understand what success looks like for each stakeholder group

  • Understand what success looks like for you

  • Set up an internal advisory board and provide guidelines, expectations

  • Secure an executive sponsor 

  • Learn what motivates sales

  • What to consider and how to prepare for hybrid briefings. Address technology, video conferencing, and white boarding technologies 

  • Make friends with AV!

  • Also specific use cases and examples from inside of Rackspace

Podcast Transcript

Episode 43: How Multi-Center Programs Achieve World Class – Part I w/ Ellen Barnes Pfiffner

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

[00:00:00] Hello and welcome to the CX app. Live an interview style podcast, addressing topics, trends, and tips for creating real time digital experiences in a customer first customer last world. This show for briefing and meeting professionals brings you authentic and unfiltered conversations with industry experts who know how to elevate customer experience across people, teams and programs.

[00:00:33] Let's listen in.

[00:00:38] Welcome everyone to our CX app live podcast series dedicated to today's briefing professionals. I'm Darby, Mason Warner, senior director of client and partner strategy with the CXF and in production company. I'm excited to be interviewing thought leaders across their industry who can share their experiences and ideas to help all of us improve our programs today.

Guest Info

Paola Angeleri

Manager,Customer Success Center,

I am passionate about learning from our customers to drive improvements to our business. In my role leading the Executive Briefing Center (Customer Success Center) at Rackspace I serve as a customer advocate working in collaboration with our sales and service delivery organizations to help drive innovation and customer-centric outcomes. Skilled in Team Building, Communication, Customer Engagement, and Management.