CX Live! Ep30: Staffing Strategies for Success w/ Pam Evans

Podcast Length: 49 Minutes

In this episode, Pam Evans shares her insights on how to staff briefing and customer experience teams for success by evaluating and defining what staffing resources we need in the new normal and the different models briefing programs need to service.

Episode highlights:

  • How briefing teams have been affected related to staffing
  • Key things that programs need to consider around staffing for the near future
  • Key “new positions” and “skills” that programs are looking to add to their teams
  • How to forecast for staffing resources
  • Considerations for creating tiered programs
  • Tips for briefing teams looking to hire
  • How briefing teams can approach management to talk through their changing needs
  • Don’t work in a silo!
  • 3 lessons learned

Guest Info


Pam is an industry thought leader and transformation agent. She has led the development and operations of industry leading Briefing, Customer Experience and Marketing programs at six enterprises including Oracle, Siebel, NetApp, SAP, Polycom, and Palo Alto Networks. 

Pam is an active member of ABPM, enjoys leading conference workshops and has served on the ABPM Advisory Board in the past.  She received the 2014 ABPM President’s Service Award and in 2021 was one of the honorees of the ABPM Hero Award for her leadership during the Covid-19 pandemic.

As of June 1, 2021, Pam became a consultant with Benett Communications and is excited to transfer her knowledge to briefing professionals. She has the skills and experience to guide programs at every stage of their development – from launching a new program to benchmarking and accelerating current programs.