CX Live! Ep37: Our Thought Leader Podcast Review 2021

Podcast Length: 14 Minutes

Live! Ep37: Our Thought Leader Podcast Review 2021

In this episode, Darby Mason-Werner, Senior Director, Client & Partner Strategy with the CXApp and our host, takes the time to share some of the key learnings and stories she’s gathered from this year’s CXApp Live! podcast guests, emphasizing the value in integrating creativity and technology in briefing programs to engage customers in a hybrid world.

Episode highlights:

  • The importance of creating memorable moments with your customers
  • How data can help you optimize for higher engagement
  • Key learnings on how to deliver hybrid briefings that enhance customer experiences
  • How different tools and technologies can strengthen your briefing program
  • How to engage discussion leaders who are the heart of our briefings 

Guest Info



Darby has 15+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.