- Use Cases
The CX Live! Podcast is an interview-style show dedicated to helping briefing and meeting professionals elevate customer experience using new tools, methods and perspectives.
Each episode is an exploration of trends and real-world applications impacting the briefing and meeting industry with innovative thought-leaders from top companies. Get insider tips and tricks on how to tackle day-to-day challenges and incorporate CX (customer experience) strategies into every aspect of your program.
Darby has 20+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.