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The CX Live! Podcast

We're unfiltered. We're authentic. We're having a conversation.



The CX Live! Podcast is an interview-style show dedicated to helping briefing and meeting professionals elevate customer experience using new tools, methods and perspectives.

Each episode is an exploration of trends and real-world applications impacting the briefing and meeting industry with innovative thought-leaders from top companies. Get insider tips and tricks on how to tackle day-to-day challenges and incorporate CX (customer experience) strategies into every aspect of your program.

Episode Guide

Episode 37
Live! Ep37: Our Thought Leader Podcast Review 2021 In this episode, Darby Mason-Werner, Senior Director, Client & Partner Strategy with the CXApp and our host, takes the time to share some of the key learnings and stories she’s gathered from this..
Episode 36
Live! Ep36: How Broadcast Studios are Supporting the Evolution of Briefing Programs w/ David Brull In this episode, David Brull, Vice President of Global Accounts at kubik explains why many programs are turning to broadcast studios to extend their..
Episode 35
Live! Ep35: Strategies to Evolve Customer Engagement w/ Dana Drissel and Howard P. Stern In this episode, Dana Drissel, Chief Marketing Officer and Howard P. Stern, Creative Director & Mixed Reality Experience Strategist at Kaon Interactive, talk..
Episode 34
Live! Ep34: Building Powerful Discussion Leader Bureaus w/ Jill Swartz In this episode, Jill Swartz from Dell Technologies Executive Briefing Program gives insights into how to build a strong discussion leader bureau and maintain it while..
Episode 33
Live! Ep33: Creating Meaningful Moments to Remember w/ Patrick Muse IIn this episode, Patrick Muse shares his insights on how we can bring stories to life that touch our guests and provide them with moments they will remember long after their..
Episode 32
In this episode, Bryan Hobbs shares his insights on the way technology truly elevates the customer experience.
Episode 31
In this episode, Trent shares her insights on how and why interactives will enhance guests’ visits. Learn more about what goes into creating interactives that achieve our goals and take our customers beyond.
Episode 30
In this episode, Pam Evans shares her insights on how to staff briefing and customer experience teams for success by evaluating and defining what staffing resources we need in the new normal and the different models briefing programs need to service.
Episode 29
In this episode, Tim Larson shares his insights on designing centers. With programs looking to reopen their centers, there are many elements to take into consideration for experiences now and the future across live, virtual, and hybrid experiences.
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About Your Host



Darby Mason-Werner

Senior Director, Events and CX Briefings

Darby has 20+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.