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The CX Live! Podcast

We're unfiltered. We're authentic. We're having a conversation.



The CX Live! Podcast is an interview-style show dedicated to helping briefing and meeting professionals elevate customer experience using new tools, methods and perspectives.

Each episode is an exploration of trends and real-world applications impacting the briefing and meeting industry with innovative thought-leaders from top companies. Get insider tips and tricks on how to tackle day-to-day challenges and incorporate CX (customer experience) strategies into every aspect of your program.

Episode Guide

Episode 10
Live! Ep10: Digital Experience Management w/ Marshall Thompson In this episode, Marshall Thompson discusses the enterprise shift of digital experience management and how curating impactful content that resonates with guests - across all forms of..
Episode 9
Live! Ep9: Executive Amusement Parks w/ John Kolesar In this episode, John Kolesar talks with us about ways we can delight and create an emotional response with your customers that makes them want to come back to your center. We’ll look at ways to..
Episode 8
Live! Ep8: Advisory Boards & Advocacy Strategies w/ Ellen Barnes Pfiffner In this episode, Ellen Barnes Pfiffner provides valuable insight into setting up strategy for and organizing efficient advisory boards. Through collaborations across the..
Episode 7
Live! Ep7: Deepening Customer Relationships Through Connected Experiences w/ Dave Rogers In this episode, Dave Rogers talks about Microsofts renowned briefing portfolio and the different types of experiences and journeys customers can “take” across..
Episode 6
Live! Ep6: Neuroscience w/ Dale Tesmond In this episode, Dale Tesmond shares an interesting take on how neuroscience (the brain, behaviors, and cognitive emotion) play into briefing programs and how experiences truly impact our guests. And that..
Episode 5
Live! Ep5: Facilitation Strategies w/ Candie Hurley In this episode, Candie Hurley addresses the importance of facilitation in briefing programs and the strategy required to strengthen customer relationships and accelerate the sales cycle. The role..
Episode 4
Live! Ep4: Virtual Briefings w/ Ellen Barnes Pfiffner, Alyssa Taylor, and Kevin Powers In this episode, we’ve brought together a panel of experts (Ellen Barnes-Pfiffner, Alyssa Taylor, and Kevin Powers) to discuss the current need for a shift to..
Episode 3
Live! Ep3: Customer Experience w/ Leon Papkoff In this episode, Leon Papkoff gives us insight into how he became a strategist and thought leader for Executive Briefing programs and discusses his outlook on customer experience, how to incorporate..
Episode 2
Live! Ep2: Center Builds & Renovations w/ Russ Fowler In this episode, Russ Fowler discusses best practices in regards to planning for and opening a new center or renovating an existing one. Best efforts in planning and thinking through the customer..
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About Your Host



Darby Mason-Werner

Senior Director, Events and CX Briefings

Darby has 20+ years building and consulting for Corporate Briefing Centers worldwide. Her signature trademark is creating and developing consistent and scalable processes for programs that are looking to not only ‘wow’ their customers but also build functional models that stand the test of time. With this podcast, Darby is eager to help fellow briefing program colleagues simplify their lives with effective technology and tools while creating engaging experiences for their customers.