Navigating a Better Patient Experience: Lee Health’s Digital Transformation

As the healthcare landscape continues to shift to be more patient-centric, providers need to keep pace and evolve alongside to remain competitive. Lee Health, the leading healthcare provider in Southwest Florida, has done just that by turning to technology as a means to help improve patient care and engagement while reducing healthcare costs.

In 2018, Lee Health set out on a journey to enhance their hospital's mobile app by incorporating digital maps and real-time location awareness. Hear from the team responsible for researching and executing on Lee Health's digital strategy about how they embraced innovation to enhance patient satisfaction and experiences.

During this session, we will discuss:

• How you can create a more familiar and engaging environment promoting an effortless and seamless patient experience
• How you can leverage indoor mapping and positioning to reduce stress and help visitors and staff better navigate your facilities
• What you can expect throughout your journey from the perspective of a healthcare professional
• Considerations for short and long-term success